Privacy Rights in Houston, TX 77069
Last Updated: 9/1/2026
Details We Collect During Water Damage Requests
Houston Water Damage Pros may collect information you share when you request emergency water extraction or drying help. This can include your name, phone number, email address, and preferred contact method.
We may also receive the service address, property details, damage descriptions, photos, access notes, and appointment preferences needed to assess your request and plan a visit. Information sent through a form, text message, email, or phone call may be kept with your service record.
Our website may collect basic technical details, such as browser type, device information, pages viewed, and general visit timing. These analytics help us understand site use and fix page issues.
Please share only information needed for your request. We do not ask for sensitive personal details through ordinary website forms.
How Customer Details Support Your Appointment
Houston Water Damage Pros uses customer information to respond to inquiries, confirm service addresses, schedule inspections, and coordinate emergency water extraction or drying visits. Appointment details help our team prepare for property access and the conditions described in your request.
We may use your phone number or email to send confirmations, service updates, follow-up questions, invoices, and reminders. Payment information may be handled through a payment processor so charges can be completed and recorded.
Service information can also help us document work performed, answer warranty questions, and keep accurate business records. Website activity may be reviewed in grouped form to improve page function and content.
Houston Water Damage Pros does not sell customer data. We share information only as needed with service providers supporting scheduling, payments, website operation, or other ordinary business tasks, subject to their own privacy practices.
Outside Services That Help Run Our Website
Houston Water Damage Pros may use third-party tools for scheduling, payment processing, and website analytics. A scheduling service may receive contact details, property information, and appointment choices needed to place or manage a booking.
A payment service may handle billing details when you pay for work. We do not need to store complete card information on our website when that information is entered through the payment provider’s secure page.
Analytics tools may receive general visit information, such as pages viewed, device type, browser details, and approximate timing. This helps us review website performance without using the data to follow you across unrelated sites.
Each provider has its own privacy policy, security practices, and retention rules. We do not name a specific provider here since the tools used may change. Questions about a particular service can be sent to us using the contact details below.
Browser Cookies Used for Site Function
Our website may use cookies or similar browser storage for basic functions. These small files can help pages load properly, remember limited settings, and support forms or other site features.
We may also use analytics cookies to understand general website activity, such as which pages receive visits and whether a page has technical problems. Analytics information is reviewed in grouped form where possible.
Houston Water Damage Pros does not use cookies for ad tracking or for building advertising profiles across other websites. We do not use these files to sell personal information.
You can limit or remove cookies through your browser settings. Blocking some cookies may affect page features or form behavior. Your browser may also offer controls for clearing stored files and limiting future cookie placement.
When Records Are Removed or Kept
Houston Water Damage Pros keeps service records for as long as they are reasonably needed for customer support, warranty questions, accounting, safety documentation, and legal or compliance duties. The period may differ based on the type of record and the work provided.
Information from a form or inquiry may be kept while your request is open, being scheduled, or being resolved. After that, it may be removed or placed in a restricted archive when no business need remains.
Some records may remain longer if they are needed for an active dispute, tax record, insurance matter, fraud review, or legal requirement. Routine website analytics may be retained for a limited period to review site performance.
You may ask us to delete personal information. We will review the request and remove eligible data when no valid recordkeeping reason requires continued storage.
Requests About Your Personal Information
You may ask Houston Water Damage Pros to provide access to personal information we hold about you. You may also request corrections when details are wrong, or ask us to delete information that no longer needs to be kept.
To help us locate the right record, include your name, contact details, service address, and a short description of your request. We may need to confirm your identity before making changes or releasing information. This step helps protect customer records from unauthorized requests.
Some information may remain when a legal, accounting, warranty, insurance, or dispute-related reason requires it. We will explain any limits that apply to your request.
Call (380) 227-2259, email quote@houstonextractionpros.com, or write to 4200 Westheimer Road, Suite 300, Houston, TX 77027. We will review privacy questions and respond within a reasonable period.
Michael Ramirez
Service Expert at Houston Water Damage Pros
I started in Houston building maintenance, then moved into water-loss response after seeing how quickly local humidity can damage gypsum wallboard, flooring, and contents. I learned the trade through hands-on burst pipe, storm, and slab leak work across the Houston Heights, Montrose, and neighborhoods near Buffalo Bayou Park. Today, I rely on IICRC S500 procedures, moisture mapping, and psychrometric chart readings to help families recover before secondary damage spreads.